helping charities helping people


You are not signed in. What would you like to do?


Manage your account

Hello ! You are signed in. What would you like to do?

Your Account
Money - Money
Last updated December 2020

Debt Advice Resources

Free advice and support for charity's beneficiaries with debt and money management.

ACO Presentations on Debt Advice 

Debt advice charity StepChange presented at ACO's Grant Making Forum in January 2021. You can view their presentation and download their PowerPoint Here. 

Christians Against Poverty also presented at a Grant Making Forum in 2020, and their presentation can be viewed and downloaded Here. 

Where to find free debt advice

Debt Advice Locator, The Money Advice Service - A list of free online, telephone or in-person services providing debt and money support. 

Signposting - Stepchange

Stepchange has kindly provided us with some information and resources in a guide regarding providing support with debt-related issues and how to sign-post to Stepchange from your own website. Please see here.

Please contact Helen Handzel at if you have any queries about signposting to Stepchange.

Stepchange also has a new triage tool that identifies what issues an individual is presenting with and how they can best help. Based on the info an individual provides it then directs them to the most appropriate service within the charity.

Online support for budgeting and managing debt

Citizens Advice - Live web chat and debt advice by email. Chat is usually available 8am to 7pm, Monday to Friday. It's not available on public holidays. 

Money Advice Service - Covers advice of all areas of money management, including debt and budget calculators, advice on borrowing and mortgages, pensions, investments and more. 

Money Saving Expertbudget planners, money-saving tips, financial advice, banking tips, online chat groups etc

Stepchange - Charity offering advice for getting out of debt. This is the UK’s leading debt advice charity for phone and online support.

Christians Against Poverty - Charity offering debt counseling and advice. 

The Money Charity - Offers advice, information, workshops and training on money management.

Telephone helplines for free debt advice

  • Stepchange (08001381111)
  • Money Advice Service (0800138777)
  • National Debt Helpline (1800007007)
  • Debt Advice Foundation (08000434050)

Please be aware that there are a number of ‘debt helplines’ available, but not all are charities, some are profit-making organisations and others are not trading ethically.

National Debtline have provided some advice on how to tell a debt advice agency is genuine: